Frequently Asked Questions
CAN I CHANGE MY ORDER?
We will allow you a 24 hour window to change your order.
CAN I CANCEL MY ORDER?
Orders must be cancelled within 24 hours.
CAN I RETURN MY ORDER?
Due to the nature of our products. All sales are FINAL.
CAN I EXCHANGE MY PRODUCT?
We apologize but we currently do not offer exchanges, all sales are FINAL.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status at:
Domestic Orders: Please visit usps.com to track your order.
WHY DID I RECEIVE MULTIPLE CHARGES ON MY ACCOUNT?
You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to firstname.lastname@example.org with a screenshot of the duplicate charge for further assistance.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept online payments through Visa, Mastercard and American Express.
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email.
I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?
Please contact email@example.com within 48 hours of receiving the order, so that we can address this issue. Please provide us with your order number along with a photo of the incorrect item you received.
PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED
MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT SHOULD I DO?
Packages can only be considered lost if there has been no movement for 7 - 14 business days from the day it was shipped. Please send an email to firstname.lastname@example.org if your shipment shows no movement from the carrier's tracking information.
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!
Please be careful when entering your shipping address, Bake The Brand will not be responsible for orders sent to the incorrect delivery address provided by the customer.